Table of Contents

The Best Training Metric

Measuring training is tough but necessary. Which metric, however, is the best one to measure?

Training can often be a tricky thing to measure. Just because it’s difficult, doesn’t mean we shouldn’t try. After all, when the people who make budget decisions decide to ask what the value of your training program is, you’ll need a good answer.

With today’s blog, I’m going to try something a little different. I’d like to get your thoughts, dear reader, on the following question. Share your thoughts in the comment section. I’ll come back on Thursday summarizing all the thoughts that are contributed here and add my own thoughts as well.

The question: Which of the following is the BEST metric to measure a training program

  1. 97% of staff have completed the 75-minute mandatory Unconscious Bias training session since its roll-out six weeks ago.
  2. Average participant feedback scores for this training component were 4.8 out of a possible 5.
  3. The eLearning module cost us $18,900 to produce. Employees who completed it have seen re-work errors drop by 24%, saving an average of 2.25 hours of re-work per employee per day. This equates to an average daily boost in productivity of $540, or $2,700 per week.
  4. speech bubble representing trainee feedback“This was by far the most interesting and engaging eLearning module I’ve taken in my 10 years of working for this organization!”
  5. Participant post-test scores rose by an average of 17% compared to their pre-test scores.
  6. Following the roll-out of the new customer service training, customer wait times have been reduced by an average of 2 minutes per call.
  7. The Net Promoter Score (NPS) on our 1-day New Employee Orientation program is 54.
  8. trend line showing improvementLocations that have completed this 2-day training program have realized a 13% increase in revenue compared to those who have not yet completed this training program.
  9. “Thanks for offering this. I’m pretty sure I’ll be better with difficult customers when I head into work tomorrow.”
  10. After 3 months, 78% of learners who responded to the survey said they were still applying the new technique.
  11. Pie Chart88% of participants responded that they are either extremely likely or likely to apply these skills in their work.
  12. After 90 days 62% of managers reported that employees are applying new skills after the training.

Give me some thoughts about which of these is the most powerful metric (and why) in the Comment section, and I’ll compile what’s written and add my own thoughts this Thursday.

Articles Similar to The Best Training Metric

How to create a training plan in under 10 minutes

Using a lesson plan template (which is the most downloaded resource from this blog) can help give you structure. Using Soapbox can save you all sorts of time (and still give your presentation some structure)!

Does training actually change behavior?

Does training actually change behavior? It’s a question we should be able to answer honestly. (And the answer is: No, not 100%… and yes, but seriously, not 100%)

Hybrid Learning: When to use it

Recently I had an opportunity to talk with the folks at Mimeo about hybrid learning and when to use it. In today’s post, I share a link to that podcast, which is one in a series of podcasts they did with industry leaders on hybrid learning strategies.

L&D Lessons Learned from Being a Parent (Part 5 of 5)

Once we get into a comfortable routine, how easy is it to want to try something new? Erin Clarke shares a few ah-ha’s about what she discovered and how she became better when she decided to leave her comfort zone and try something new.

L&D Lessons Learned from being a Parent (Part 4 of 5)

If at first you don’t succeed, try, try again. It’s what we’re told from a young age, and sometimes that stick-to-it-iveness can be an important skill for children and working professionals alike. But do we always need to figure everything out on our own?

Subscribe to Get Updates from Endurance Learning

Brian Washburn, Author

Brian Washburn
CEO & Chief Ideas Guy

Enter your information below and we’ll send you the latest updates from our blog. Thanks for following!

activities cookbook

Download the Training Activity Cookbook

Enter your email below and we’ll send you the PDF of the Endurance Learning Activity Cookbook.

Find Your L&D Career Path

Explore the range of careers to understand what role might be a good fit for your L&D career.

Enter your email below and we’ll send you the PDF of the What’s Possible in L&D Worksheet.

What's possible in L&D

Let's Talk Training!

Brian Washburn

Brian Washburn
CEO & Chief Ideas Guy

Enter your information below and we’ll get back to you soon.

Download the Feedback Lesson Plan

Enter your email below and we’ll send you the lesson plan as a PDF.

feedback lesson plan
MS Word Job Aid Template

Download the Microsoft Word Job Aid Template

Enter your email below and we’ll send you the Word version of this template.

Download the Free Lesson Plan Template!

Enter your email below and we’ll send you a Word document that you can start using today!

free lesson plan template
training materials checklist

Download the Training Materials Checklist

Enter your email below and we’ll send you the PDF of the Training Materials Checklist.

Subscribe to Endurance Learning for updates

Get regular updates from the Endurance Learning team.