If L&D Professionals Don’t Set Clear Expectations, Someone’s Gonna Get Hurt

Last week, as part of a teambuilding activity, I played paintball with some co-workers. Before we were allowed to fire away at each other, we were given a mandatory “briefing” during which the rules of engagement were explained.

  1. The goal was to capture the flag
  2. Wear protective masks at all time
  3. Do not aim for someone’s head
  4. If you’re hit, you’re “dead” and you need to run back to a specified area of the field to “seek medical attention” before you can re-engage in the paintball fight

As we got going, I spied two co-workers and I opened fire. I hit them both, then I made a break to capture the flag. When I ran into the open, I was stunned to see a co-worker, who had just been “killed”, pop up from his position. It was like a scene from The Walking Dead. He was “re-animated” without ever having sought medical attention. The dead guy opened fire on me.

And he hit me in the shoulder. And the bicep. And tricep. And the funny bone. And the rib cage. And the leg. And he practically blew my hand off when he hit me on the middle finger of my left hand. (Below is a photo of the real-life medical attention I needed in order to avoid amputation.)

Paintball

During the initial paintball briefing, the rules were clear to me. But they obviously weren’t clear to everyone. And blood was literally shed as a result. (To be fair, there were no clean hands in this matter… the “kill shot” that should have knocked my co-worker out was a shot to the head, right between the eyes… which was not only against the rules, but because he had yellow paint splattered across his face mask, he couldn’t see if he had hit me and therefore kept shooting.)

Implications for L&D Professionals

  1. Practice giving instructions before you get in front of your audience. There are times when we come up with an activity that we think will really make our point crystal clear. But when we try getting our audience to do the activity, chaos breaks out and it doesn’t quite go as neatly as it did in our imaginations. I’ve found that practicing the delivery of activity instructions in front of the mirror or in front of a few trusted co-workers can be very helpful in ensuring the instructions will make sense to the audience and lead to the intended results.
  2. Model what is expected. There are times that we’ll work with subject matter experts or people unaccustomed to effective presentation design. For example, I often work with colleagues and clients and ask them to create a lesson plan to organize their thoughts around their content. I’ve found that when I give them a completed sample lesson plan, it becomes much more clear about what the expectations are in terms of how to fill out the plan, how much detail to include, etc. The same can be said about activities or assignments we ask our audience to complete during a presentation. Modeling what is expected will give the audience a much better picture of what is expected of them.

If only our paintball guide had modelled the appropriate behavior of what to do once you got hit, I might still have the full range of motion in my middle finger!

Table of Contents

Articles Similar to If L&D Professionals Don’t Set Clear Expectations, Someone’s Gonna Get Hurt

Facilitator Strategies for Engaging Challenging Training Participants
ILT & VILT
Brian Washburn

Facilitator Strategies for Engaging Challenging Training Participants

Instructor-led training success depends on how you handle the human dynamics, not just your content. Brian Washburn breaks down the four most common “personas”—from the dominating extrovert to the quiet observer—and shares practical, crowdsourced tactics to keep every session on track.

Subscribe to Get Updates from Endurance Learning

Brian Washburn, Author

Brian Washburn
CEO & Chief Ideas Guy

Enter your information below and we’ll send you the latest updates from our blog. Thanks for following!

Endurance Learning's Training Activity Cookbook (updated) - Best Free L&D books - filled with 86 free training activities

Download the Training Activity Cookbook (Expanded Edition)

The Endurance Learning Training Activity Cookbook is new and improved with 11 newly added icebreaking/energizing activities and a total of 75 instructional activities that you can incorporate into your training programs!

Enter your email below and we’ll send you the PDF of the Endurance Learning Activity Cookbook.

Facilitator Evaluation Rubric - 2 page spread

Download the UPDATED Facilitator Evaluation Rubric

Enter your email below, and we’ll send you the PDF of the rubric to help you assess the skills of someone delivering training.

Download Debriefing Questions by Training Intent

Enter your email below, and we’ll send you the list of questions you can start using today.

debriefing questions by training intent

Download Putting Together a Train-the-Trainer Session!

Enter your email below and we’ll send you the PDF of Putting Together a Train-the-Trainer Program.

Putting Together a Train-the-Trainer Program

Free Elearning Consultation

Brian Washburn and the team at Endurance are eager to learn how we can help you create more effective and engaging elearning for your learners.

Get a Train-the-Trainer Quote

Brian Washburn and the team at Endurance are excited to customize the Endurance Learning Train-the-Trainer session for the needs of your trainers.

Find Your L&D Career Path

Explore the range of careers to understand what role might be a good fit for your L&D career.

Enter your email below and we’ll send you the PDF of the What’s Possible in L&D Worksheet.

What's possible in L&D

Let's Talk Training!

Brian Washburn

Brian Washburn
CEO & Chief Ideas Guy

Enter your information below and we’ll get back to you soon.

Download the Feedback Lesson Plan

Enter your email below and we’ll send you the lesson plan as a PDF.

feedback lesson plan
MS Word Job Aid Template

Download the Microsoft Word Job Aid Template

Enter your email below and we’ll send you the Word version of this template.

Download the Free Lesson Plan Template!

Enter your email below and we’ll send you a Word document that you can start using today!

free lesson plan template
training materials checklist

Download the Training Materials Checklist

Enter your email below and we’ll send you the PDF of the Training Materials Checklist.

Subscribe to Endurance Learning for updates

Get regular updates from the Endurance Learning team.