Table of Contents

Improving Conference Call Facilitation

Have you ever played Conference Call Bingo? Basically, it is a bingo card full of squares with common occurrences that happen on conference call like a hearing barking dog, or someone asking “did ___ just join?” another person saying “can everyone see my screen?”. The regular rules of bingo apply, except it is frowned upon by most leadership to yell BINGO in said conference calls.

My theory on the development of this game is that conference calls can be a bit daunting for individuals who are left out of active roles in these meetings. Conference calls break down because of poor facilitation by the meeting organizer. Let’s look at a couple of ways to improve this and keep your participants from playing this game by looking at better conference call facilitation.

Have an administrator for large meetings

If technical difficulties are common or you have meetings larger than ten, have a person dedicated to managing the meeting. This person can help to get people logged in, check the chat, and be there to support when you need them. Call admins are invaluable for group discussions and unexpected technical issues that always seem to happen on these calls.

If one person is on the phone, everyone is on the phone

This is a hard rule to follow if most of the staff is in an office or there are only a few remote staff, but it is important. When a small portion of staff – or worse, only one – are calling into a meeting the facilitator should have the foresight to insist that everyone sit in their office and call into the conference line. This will cut down on side conversations, and not take for granted any technical errors that may be happening unbeknownst to the people in the room.

Have you been on a bad conference call? What are some other ways to improve conference call facilitation? Let’s talk about it in the comments below!

Articles Similar to Improving Conference Call Facilitation

L&D Lessons Learned from Being a Parent (Part 5 of 5)

Once we get into a comfortable routine, how easy is it to want to try something new? Erin Clarke shares a few ah-ha’s about what she discovered and how she became better when she decided to leave her comfort zone and try something new.

L&D Lessons Learned from being a Parent (Part 4 of 5)

If at first you don’t succeed, try, try again. It’s what we’re told from a young age, and sometimes that stick-to-it-iveness can be an important skill for children and working professionals alike. But do we always need to figure everything out on our own?

Subscribe to Get Updates from Endurance Learning

Brian Washburn, Author

Brian Washburn
CEO & Chief Ideas Guy

Enter your information below and we’ll send you the latest updates from our blog. Thanks for following!

Find Your L&D Career Path

Explore the range of careers to understand what role might be a good fit for your L&D career.

Enter your email below and we’ll send you the PDF of the What’s Possible in L&D Worksheet.

What's possible in L&D

Let's Talk Training!

Brian Washburn

Brian Washburn
CEO & Chief Ideas Guy

Enter your information below and we’ll get back to you soon.

Download the Feedback Lesson Plan

Enter your email below and we’ll send you the lesson plan as a PDF.

feedback lesson plan
MS Word Job Aid Template

Download the Microsoft Word Job Aid Template

Enter your email below and we’ll send you the Word version of this template.

Download the Free Lesson Plan Template!

Enter your email below and we’ll send you a Word document that you can start using today!

free lesson plan template
training materials checklist

Download the Training Materials Checklist

Enter your email below and we’ll send you the PDF of the Training Materials Checklist.

Subscribe to Endurance Learning for updates

Get regular updates from the Endurance Learning team.